Refund &
Reversal Protocol
01Eligibility Thresholds
Procurement returns are processed within a strict 7-business day window from timestamp of verified delivery. All inventory items must remain in factory-sealed, undistributed condition.
02Systematic Reversal Process
Upon physical receipt and secondary inspection at our hub, a status update will be issued within 48 hours. Once the refund is approved, the amount will be credited to the original payment method within 7-10 business days.
Financial settlement occurs post-logistics verification via original modality.
03Restricted / Non-Reversible Assets
Certain technical SKUs, perishable inventory, and customized bulk orders are flagged as non-reversible unless a manufacturing physical defect is logged upon unboxing.
Defects must be documented via visual evidence (images/videos) and logged through the Distributor Portal within 24 hours of receipt.
Reversal support
For immediate assistance with inventory reversals or transit damage reporting:
Priority Support
diternoxditeributor@gmail.com
Contact Registry
+91 92438 06836